Shipping Policy

Effective Date: July 27, 2026

At Deltapep, we are committed to processing and delivering laboratory reference materials efficiently, securely, and professionally. This Shipping Policy explains how we process orders, estimated delivery times, shipping methods, and customer responsibilities.

By placing an order through our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully authorised and verified.

Orders are processed during our normal business hours, Monday through Friday, excluding public holidays.

Processing times may vary during periods of high order volume or when additional order verification is required.

Shipping Methods

We work with trusted courier partners to deliver orders safely and efficiently.

Available shipping methods may include:

• Standard Shipping
• Express Shipping
• Priority Shipping (where available)

Shipping options and estimated delivery times will be displayed during checkout.

Estimated Delivery Times

Delivery times vary depending on the destination and selected shipping method.

Typical delivery estimates are:

• Domestic Orders: 2–5 business days
• International Orders: 5–15 business days

These timeframes are estimates only and are not guaranteed.

Delays caused by customs authorities, weather conditions, carrier disruptions, or other circumstances beyond our control may affect delivery schedules.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing:

• Order confirmation
• Shipment notification
• Tracking number (where available)
• Carrier information

Customers are responsible for monitoring shipment progress using the tracking information provided.

Shipping Charges

Shipping costs are calculated during checkout based on factors including:

• Delivery destination
• Shipping method selected
• Order weight
• Package dimensions

Applicable shipping charges will be displayed before payment is completed.

International Shipping

We offer international shipping to selected destinations where legally permitted.

Customers are responsible for ensuring that the products ordered comply with the laws and regulations of their destination country.

International customers may be responsible for:

• Customs duties
• Import taxes
• VAT or GST
• Clearance fees
• Other government charges

These charges are not included in product prices or shipping costs unless explicitly stated.

Customs & Import Delays

International shipments may be subject to customs inspections.

Deltapep has no control over customs processing times and cannot guarantee delivery schedules once a shipment enters customs clearance.

Any delays resulting from customs procedures are outside our responsibility.

Delivery Address

Customers are responsible for providing accurate shipping information.

Please verify:

• Recipient name
• Street address
• Postal code
• Country
• Telephone number

Deltapep is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your shipment appears to be delayed beyond the estimated delivery period, please contact our support team.

Where appropriate, we will assist by communicating with the shipping carrier to investigate the shipment.

Please note that carrier investigations may require several business days to complete.

Damaged Shipments

If your package arrives visibly damaged:

1. Inspect the shipment immediately upon delivery.
2. Photograph the package and product before opening where possible.
3. Contact our customer support team within 7 days of delivery.
4. Include your order number and supporting photographs.

We will review your request and determine the appropriate resolution.

Incorrect Deliveries

If you receive the wrong product, please notify us within 7 calendar days of delivery.

Please include:

• Order number
• Product received
• Photographs of the product label
• Packing slip (if available)

We will investigate and arrange an appropriate resolution where necessary.

Delivery Refusal

Orders refused without prior agreement or returned due to an incorrect delivery address may be subject to additional shipping charges.

Refunds or replacements in these situations will be evaluated on a case-by-case basis.

Risk of Loss

Ownership and risk of loss transfer to the customer upon delivery of the shipment to the delivery address provided during checkout, unless otherwise required by applicable law.

Customers are encouraged to retrieve delivered packages promptly to help preserve product integrity.

Research Use Notice

All Deltapep products are supplied strictly as laboratory reference materials for research purposes only.

Our products are not intended for human consumption, therapeutic use, diagnostic use, veterinary use, or clinical application.

Nothing on this website constitutes medical advice, therapeutic claims, or clinical recommendations.

Contact Us

If you have any questions regarding shipping or the status of your order, please contact us.

Deltapep

Email: support@deltapep.com

Website: www.deltapep.com

Last Updated: July 27, 2026