Refund & Returns Policy

Effective Date: July 27, 2026

At Deltapep, we are committed to providing high-quality laboratory reference materials and excellent customer service. Due to the specialised nature of our products, this Refund & Returns Policy outlines the conditions under which returns, replacements, and refunds may be considered.

By placing an order through our website, you acknowledge that you have read and agree to this policy.

Research Materials

All products supplied by Deltapep are laboratory reference materials intended strictly for in-vitro research purposes only.

Due to the sensitive nature of these products and to maintain product integrity, we cannot accept returns of products that have been delivered, except where required by applicable law or where an error has occurred on our part.

Return Eligibility

A return may only be considered if:

• The incorrect product was supplied.
• The product was damaged during transit.
• The product arrived with visible manufacturing defects.
• The shipment was incomplete due to an error by Deltapep.

Requests must be submitted within 7 calendar days of delivery.

Non-Returnable Items

For quality assurance and safety reasons, we cannot accept returns of:

• Opened products.
• Used products.
• Products with broken or removed seals.
• Products that have been improperly stored after delivery.
• Products purchased in error by the customer.
• Products returned without prior authorisation.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible.

To assist with your request, please include:

• Your order number.
• A description of the issue.
• Clear photographs of:
  • The shipping package.
  • The product received.
  • The product label.
  • Any visible damage.

Our team will review your request promptly and determine the appropriate resolution.

Refunds

Where a refund is approved, it will be processed using the original payment method whenever possible.

Refunds may be issued if:

• We are unable to fulfil your order.
• A product is confirmed to have been shipped incorrectly.
• A verified quality issue is determined to be the responsibility of Deltapep.

Approved refunds are generally processed within 5–10 business days, depending on your payment provider.

Shipping charges may not be refundable unless the error was caused by Deltapep.

Replacements

Where appropriate, we may offer a replacement instead of a refund.

Replacement requests may be approved when:

• The wrong item was shipped.
• A product was damaged during shipping.
• A verified manufacturing issue is confirmed.

Replacement availability is subject to current inventory.

Order Cancellation

Orders may be cancelled only before they have entered processing or shipment.

Once an order has been processed or dispatched, it cannot be cancelled.

If you need to request a cancellation, please contact us immediately after placing your order.

Refused Deliveries

If a shipment is refused without prior agreement or returned due to an incorrect address provided by the customer, additional shipping charges may apply.

Refund eligibility in these situations will be determined on a case-by-case basis.

Lost Shipments

If your tracking information indicates that your shipment has been lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution.

Quality Assurance

Every Deltapep batch is manufactured according to strict quality standards and is accompanied by supporting documentation where applicable.

Customers are encouraged to inspect all shipments immediately upon delivery and notify us promptly if any issues are identified.

Limitation of Liability

Deltapep’s responsibility is limited to the replacement of products or refund of the purchase price where appropriate.

We are not responsible for indirect, incidental, consequential, or special damages arising from the use, storage, handling, or transportation of our products after delivery.

Research Use Notice

All Deltapep products are sold strictly as laboratory reference materials for research purposes only.

Our products are not intended for human consumption, therapeutic use, diagnostic use, veterinary use, or clinical application.

Nothing on this website should be interpreted as medical advice or health claims.

Contact Us

If you have any questions regarding this Refund & Returns Policy or need assistance with an order, please contact us.

Deltapep

Email: support@deltapep.com

Website: www.deltapep.com

Last Updated: July 27, 2026